Better Buying - We're here to help you.

The process

(Buying from outside South Africa)

You have been navigating the Wesley's Display Site, and you're ready to buy.
To make a purchase, you click on
(Remember the colour, design or shape number if there is a choice.)

This will link you to a brief description of the item - to confirm that it is correct and to offer you the choice of colour, design or shape number where there is one. (At any time you can click on "Back to Display Site" to return to the Display Site.)
Then, click on "Add to Cart" and you will arrive at the invoice where you can confirm quantities and "Check Out" or "Continue Shopping".
There is also an “Extra message” function which you can use for special instructions, or to include a message if the order is for a gift.

At any time you can remove items from the "Cart" if you change your mind or find something better.
When you have finished shopping, click on "Check Out". You will then be asked to enter your details, credit card details, delivery address, and to choose a shipping method (see below).

When you click on the button you leave the Wesley's Display site and enter Wesley's Webshop - a structured M-Web "Safeshop" site. This is "VeriSign" protected. All your details are secure.
Naturally this means that there are quite a few hidden commands and safeguards, and these may take some time to download - more at busy computer times.

Please be patient - it's for your security.

You can access all products from the Webshop area via the menu down the left hand side, but it is usually quicker to click on any "Back to Display Site" link and reach other products through the normal Wesley's Display site.

Buying from outside South Africa:
Wesley's Website is operated from South Africa. We are equipped to process international orders - we have been posting to customers abroad for many years. We use Airmail Parcel post, Insured.
The Prices on the website are in South African Rand (R/ZAR) and include "VAT" of 14%. Export orders are exempt from the South African Tax (VAT, 14%) when posted directly out of the country.
Our credit card system (as with most others) only accepts entries in the local currency. It then charges your credit card system which converts South African Rand into your currency and debits your credit card account in your currency at the ruling rate at the time.
Click here to check the current exchange rate of the South African Rand (ZAR) against your currency.

So when you buy from our website:
1. You don't have to pay South African VAT
2. You do have to pay different shipping. (See Shipping Zones) There is a basic Post Office charge per parcel which makes larger parcels much more economical.
You can order through the Safeshop where all your credit card details are secure. The process is described above. Or you can order direct from us via e-mail or fax and send us your payment details (via Fax if you prefer).

USA Customers – please be aware of the restrictions regarding the importation of Cuban cigars.
UK Customers – please be aware of the restrictions regarding the importation of any tobacco products.

Ordering direct from us: E-mail your order - we will send you a quote for the prices excluding VAT, plus shipping.

Ordering via Safeshop: After "Check Out" you are asked to enter your delivery details, and to select the country from a drop down menu. If the delivery address is outside South Africa, VAT is excluded from your invoice, and the shipping zone is automatically allocated as per the country you have selected.
If you have any questions or would like a quote, you can "talk" to us via e-mail before submitting your order and credit card details through the safe encrypted process.

Shipping information

Order confirmation
When you submit your order to us, you will receive an e-mail confirming that we have received your order and are processing it. Please contact us if you do not receive an e-mail from us within five business days of placing your order.

Shipping confirmation
You will then receive a second e-mail from us at some point to notify you as soon as your order has been shipped. This second e-mail should include tracking information.
Any orders placed Monday through Friday should be shipped three working days after we receive them, if in stock. Weekend orders should be shipped by Thursday.

Item not in stock
If an item is not in stock, you will be notified and be given the opportunity to either backorder, substitute or cancel.

DELIVERY (all shipping charges include Insurance)
When you click "Check Out" on your invoice you will be asked to choose the shipping method. You click on the drop down menu which shows the shipping services and the actual charge for your order. Select your preference, and the amount will be added to your invoice.
The options are:

South Africa:
1. Economy Parcel post. (Tracking Tel.No. 0860 111 502; or www.sapo.co.za Track & Trace when it is working.)
This is the most economical service. It takes 5 to 12 days to reach most destinations in South Africa.

2. Overnight to Post Office (Speed Services) (Tracking Tel.No. 0860 023 133)
Overnight service to Post Office Counter, or P O Box if you have one. The parcel is held for you in the Priority section of the Post Office for two days, after which it is treated as a normal parcel. This service is most economical for smaller parcels, weight of contents up to 1.7Kg.

3. Fly It Home Delivery Service
This service provides delivery your home or office. Please specify the exact delivery address when you "Check Out". The Courier will phone to check a convenient delivery time - so they need all contact details. Parcels should arrive within 2 to 6 days, depending on whether you are in a major centre close to Gauteng or are further afield. If The Courier is unsuccessful in making contact after 7 days, the return process will begin.

Outside South Africa:
The parcels are shipped per Insured Parcel post, Airmail. There are 6 different zones for shipping charges. To the States, to Europe and to the UK parcels normally take about 12 to 18 days to arrive; to Far East, New Zealand and Australia about 18 to 25 days.

Actual Shipping charges (excluding VAT) April 1, 2009
Values in South African Rand

Within South Africa:
When you select your shipping option after "Check Out" the 3 options will appear on a drop down menu, together with the actual charge for your order in each case.

Outside South Africa (Values in South African Rand):
(Click here to find your Zone)
After "Check Out" the actual charge for your order will appear (calculated according to your zone).
Click to continue.
If the actual amount turns out to be less, for example for lower value parcels,
we will manually reduce the charge.
If in doubt, please email us for a quote.

Posting outside South Africa - International Post Office Zones

Agreement

By accessing or using the Wesley's website you agree to be legally bound by the following conditions.

Legal Restriction
We cannot, by law, sell tobacco products to anyone under the age of 16 years.
Tobacco, snuff, cigars and cheroots may only be sold to persons over the age of 16. If you order these tobacco products, you are affirming that you are at least 16 years of age. The use of a credit card is deemed to offer sufficient proof of age.
Danger: Tobacco is addictive.

Privacy
We completely respect your privacy at Wesley's. We will never sell, rent or give away your name, e-mail or address to anyone - ever. We may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
Please note that if you register as an M-Web SafeShop customer, your shipping details and billing details (minus credit card details) will be kept in a secure server for your use the next time you shop with any M-Web SafeShop store. However, this information is exclusively used for the handling of your orders and for your added convenience. It will never be sold, rented or given away to a third party.

Shipping (see above)

Returns Policy & Warrantees
At Wesley's, we sell all of our products with a 14-day Satisfaction Guarantee to ensure you are completely satisfied with your purchases. We will gladly refund your money in full - minus original shipping costs - as long as the item has not been used and is returned in its original packaging. We hope it never comes to this, but if it ever does, please contact us by e-mail or fax (+27 11 4401292) and let us know why you were not happy with your purchase.
(Or phone us on (011) 440-2717 during office hours: Monday - Friday, 09:00 - 16:00.)
If there was something we forgot to mention in our product description or if the product does not meet your expectations, we'd like to know!

Items 'not working':
Our products are covered by manufacturers' warrantees against breakage or damage caused as a result of "normal" use.
E-mail us with a description of the problem, and details of when it was bought. We'll contact you to let you know whether the item should be returned for repair or replacement.
If the fault is a manufacturer's defect - then it will all be no charge, and your return postage will be refunded to you.

Any returns should be addressed to:
Wesley's Attention: Mr C Wesley
P.O Box 52466
Saxonwold
2132 South Africa

Security
Ordering from Wesley's is safe and secure. From the moment you enter our "shopping cart", you are on a secure server, using what is called SSL (secure socket layer) technology - the industry standard - and M-Web SafeShop, among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We form a part of the M-Web Shopping experience.

Disclaimer
Wesley's endeavours to provide accurate and up-to-date information on this site - but neither Wesley's nor any of its employees or associates can be held responsible for errors, or for any damage caused as a result of the use of, or inability to use, this site or any sites linked.

Copyright
All original material on this site is the intellectual property of Colin Wesley (Tobacconist) CC and is protected as such by South African and International Intellectual Property Law.

Disputes
Any dispute of whatsoever nature arising out of this agreement concerning any of the rights and/or obligations of any party thereto, either during the currency of the agreement or after the completion or cancellation thereof, including any dispute as to the validity of the agreement, is hereby referred to the arbitration and final decision of a single arbitrator who shall be appointed by agreement between the parties, or failing agreement at the request of either party by the Chairman for the time being of the Association of Arbitrators, and the parties agree to accept his award as final and binding upon them.
The arbitration will be conducted under South African law.

The cancellation of this agreement by either party for whatever reason shall not affect the validity of this clause.