For
information regarding Privacy, Returns Policy, Security and
Shipping Info, click here.
INFORMATION Wesley’s Website is operated from South Africa.
The
Prices on the website are in South African Rand (R)
and include South African Value Added Tax (VAT).
We are equipped
to process international orders – we have been posting
to customers abroad for many years. Export orders
are exempt from VAT when posted directly out of
the country.
For current rates and information, both South Africa
and International,
please go to www.wesleys.co.za
and click on “Shipping”.
You can access
all products from this Webshop area via the menu
down the left hand side,
but it is usually quicker to click on any “Back
to Display Site” link and reach other products through
the normal Wesley’s Display site.
AGREEMENT
By accessing or using the Wesley’s website you agree
to be legally bound by the following conditions.
LEGAL RESTRICTION We cannot, by law, sell tobacco products
to anyone under the age of 16 years.
Tobacco, snuff, cigars and cheroots may only be sold
to persons over the age of 16. If you order these
tobacco products, you are affirming that you are at
least 16 years of age. The use of a credit card is
deemed to offer sufficient proof of age. Danger: Tobacco is addictive.
PRIVACY
We completely respect your privacy at Wesley’s. We
will never sell, rent or give away your name, e-mail
or address to anyone - ever. We may send e-mail messages
to our customers with news and special offers and
users may, by return mail, indicate whether they would
prefer not to receive any such mail in future.
Please note that if you register as an M-Web SafeShop
customer, your shipping details and billing details
(but not your credit card details) will be kept in
a secure server for your use the next time you shop
with any M-Web SafeShop store. However, this information
is exclusively used for the handling of your orders
and for your added convenience. It will never be sold,
rented or given away to a third party.
SHIPPING INFORMATION
We ship both within South Africa and to most places
in the rest of the world.
For current rates and other information, please go
to www.wesleys.co.za and click on “Shipping”. Order confirmation
When you submit your order to us, you will receive
an e-mail confirming that we have received your order
and are processing it. Please contact us if you do
not receive an e-mail from us within five business
days of placing your order. Shipping confirmation
You will then receive a second e-mail from us at some
point to notify you as soon as your order has been
shipped. This second e-mail should include tracking
information. Item not in stock
If an item is not in stock, you will be notified and
be given the opportunity to either backorder, substitute
or cancel. Delivery
When you click “Check Out” on your invoice you will
be asked to select the shipping method and the amount
will be added to your invoice.
RETURNS POLICY
At Wesley’s, we sell all of our products with a Satisfaction
Guarantee to ensure you are completely satisfied with
your purchases. We will gladly refund your money in
full – minus original shipping costs – as long as
the item has not been used and is returned in its
original packaging.
We hope it never comes to this, but if it ever does,
please contact us and let us know why you were not
happy with your purchase. If there was something we
forgot to mention in our product description or if
the product does not meet your expectations, we’d
like to know!
Items ‘not working’:
Our products are covered by manufacturers’ warrantees
against breakage or damage caused as a result of “normal”
use.
E-mail us with a description of the problem, and details
of when it was bought. We’ll contact you to let you
know whether the item should be returned for repair
or replacement. If the fault is a manufacturer’s defect
– then it will all be no charge, and your return postage
will be refunded to you.
Any returns should be addressed to:
Wesley’s
Attention: Mr C Wesley
P.O Box 52466
Saxonwold
2132 South Africa
SECURITY
Ordering from Wesley’s is safe and secure. From the
moment you enter our "shopping cart", you
are on a secure server, using what is called SSL (secure
socket layer) technology - the industry standard -
and M-Web SafeShop, among the best software available
today for secure commerce transactions.
It encrypts all of your personal information, including
credit card number, name, and address, so that it
cannot be read as the information travels over the
Internet. We form a part of the M-Web Shopping experience.
DISCLAIMER
Wesley’s endeavours to provide accurate and up-to-date
information on this site – but neither Wesley’s nor
any of its employees or associates can be held responsible
for errors, or for any damage caused as a result of
the use of, or inability to use, this site or any
sites linked.
COPYRIGHT
All original material on this site is the intellectual
property of Colin Wesley (Tobacconist) cc and is protected
as such by South African and International Intellectual
Property Law.
DISPUTES
Any dispute of whatsoever nature arising out of this
agreement concerning any of the rights and/or obligations
of any party thereto, either during the currency of
the agreement or after the completion or cancellation
thereof, including any dispute as to the validity
of the agreement, is hereby referred to the arbitration
and final decision of a single arbitrator who shall
be appointed by agreement between the parties, or
failing agreement at the request of either party by the Chairman for
the time being of the Association of Arbitrators,
and the parties agree to accept his award as final
and binding upon them. The arbitration will be conducted
under South African law.
The cancellation of this agreement by either party
for whatever reason shall not affect the validity
of this clause.
